Here we can see clearly the purpose of the comma and quotes. The comma separates each field value and the quotes inform us that despite there being multiple words with spaces, the entire phrase belongs in 1 single field. Thus:
"BIGBANK_00001677","BIGBANK_00001680","111.msg","Kevin Lockhart <BigBank>","Doug Stevens <DStevens@bigbank.com"
The use of quotes ( ” ) means that whatever is in between the quotes belong together in the same field, and the comma means whatever is next, belongs to a new field. This allows the information to be properly organized and imported into a new system.
The issue of course is that ( , ) and ( ” ) are very prevalent within general documents in eDiscovery. If we were to use commas and quotes as the delimiters, most database systems would be confused by all the extra instances found in letters, reports, emails, etc. We would need delimiters that do not occur naturally or often “in the wild.”
In the late 80s, when Concordance was basically the only document review tool around, the standard delimiters introduced to the legal technology space were:
¶ ASCII Code (020) as the comma separator
þ ASCII Code (254) as the quote text qualifier
® ASCII Code (174) as the new line indicator
(The ASCII Code numbers being how you can type those characters, by holding down the ALT key on your keyboard and typing the numbers on your number keypad)
As the above 3 characters were highly unlikely to appear within business documents naturally they served as much better delimiters and qualifiers than characters like commas or quotes.
And even though as eDiscovery has evolved and more sophisticated document review database systems have appeared on the market, most systems still recognize the Concordance delimiters.